Yo what’s the 411 on Returns? They're Free. Say whaaaaaaaat?
- Yep, free returns are available on all products you're not stoked with within 30 days of purchase (within Australia - Excluding samples).
- Items from sample sales cannot be returned. Refunds and store credit cannot be offered.
- Sale items cannot be refunded but we are happy to offer store credits.
- International returns are also accepted but at the senders postage cost.
- Items must be unwashed & unworn with tags still attached and in original packaging.
- If tags are not attached we cannot accept your return.
To start a return enter your email and order number below. Do not send your return back without creating a return order.
* Please allow 3-5 working days for your return to be processed during busy times.
Please make sure your return is clearly marked with your details on it.
If we are not issuing your return postage it is recommended to use registered post as returned goods remain your responsibility until they reach us.
Send your items to:
Yuki Threads Returns
15-19 Beatty St
North Shore Vic 3214
STORE CREDIT / EXCHANGE
We will issue you with a store credit to use online so you can grab that other size or item you'd prefer.
You can create your exchange by selecting 'store credit' & 'exchange for another product' in the drop down boxes when creating your return. Then leave a note in the notes section as to which product you would like to exchange it for. We'll send your store credit or exchange once your returned items are received at the above address.
To arrange a refund please email email@example.com